Gadget Blog

Bella Solutions, a leading provider of web-based Field Service Software launches version 4.2. This release provides customization for Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Fields sales and technicians no longer have to visit the office or drive inefficient service routes. Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly increase customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to view Job status, history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s time in the field. View more information at Bella Field Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed invoicing and reduced customer satisfaction. Bella’s web-based technology enable’s field service businesses to automate their schedules and dispatch processes, thereby reducing costs and increasing technician and sales productivity.

Company officials stated, "We work closely with our Clients who provide invaluable real world requirements. Merging these requirements with our customizable technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella provides web-based software for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing CRM, Service Job Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

Customer portals are a great tool to enhance your Customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small.

Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” access 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers. Customer portals can be used in many ways.

Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Customer portal also provides the option to set different access levels for each Customer. From “view only” access to “full access” for viewing open time slots on your company calendar and scheduling an appointment. Field Service organizations are increasingly looking at web-based service software solutions. With Bella Solutions, field service companies can increase worker productivity and reduce costs by remotely dispatching the closest available field resource to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Solutions visit Bella Field Service Software

The pressure to perform is a constant in field service operations. With expenses climbing for trained personnel, equipment, and fuel, so is the pressure to cut costs but without cutting corners. Leave customers dissatisfied, and they may leave you for a competitor. Resolving service issues often requires ready access to technical data and support. The order of the day is “get it right the first time.” For managers and administrators, this means processing service requests, deploying field staff most efficiently, logging job completions, and posting invoices as quickly and accurately as possible.

It’s not surprising that field service companies looking for help to meet these challenges have turned to mobile solutions. Many may have found just what they were looking for in Bella Solutions Field Service Software.

Bella Solutions business value impact:

• Improve cash flow by starting and closing jobs faster, accelerate billing cycles, and reduce outstanding invoices.
• Help reduce billing errors and omissions with fewer data-entry errors when orders and invoice matters are completed on site.
• Increase work orders completed per day by helping to provide direct links between technicians and sales and back office systems for increased utilization.
• Capture additional repair opportunities by helping to provide automatic prompts for additional services while on site.
• Reduce overtime and use of subcontractors by helping boost technician productivity with improved standardized work processes, resource utilization, information access, and automated administrative processes.
• Lower rework incident rate by helping to standardize procedures and reduce verbal and written communication errors.
• Reduce administrative overhead by helping to reduce back office paperwork and automating work processes.
• Help save on telephone and fuel costs by deploying field technicians and field sales to the closest job sites with correct parts and service information.

About Bella Solutions: Bella develops and markets a web based Service Software for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can benefit any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

Real-time mobile access to your customer data schedule is critical in today's competitive environment. Scheduling and remote data access for field technicians and sales resources are challenging for all organizations. Many organizations rely on out-of-date software, paper-based, or telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call the office to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service location, workers often did not have ready access to the information required to complete the sales or service call on the initial visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed invoicing and reduced customer satisfaction. Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Field Service Software is quick and easy: Easily view schedules for all resources from any computer, laptop, or PDA. Schedule and re-schedule with just one click. Make quick and easy updates by dragging and dropping appointments. Automate email and text reminders to alert field resources. View scheduling calendar by customizable color codes.

About Bella Solutions: Bella provides web based software or SaaS (Software as a Service) for Field Service companies such as Commercial and Residential Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software