Benefits of a Mobile “Self Service” Customer Portal for your Field Service Business
by on Jun.23, 2009, under Uncategorized
Customer portals are a great tool to enhance your Customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small.
Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” access 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers. Customer portals can be used in many ways.
Some examples for your Field Service business are:
- New Service Request
- View Status of Open Service Requests
- View History of Service Requests
- Customer Support Questions
- Billing/Accounting Questions
Bella’s Customer portal also provides the option to set different access levels for each Customer. From “view only” access to “full access” for viewing open time slots on your company calendar and scheduling an appointment. Field Service organizations are increasingly looking at web-based service software solutions. With Bella Solutions, field service companies can increase worker productivity and reduce costs by remotely dispatching the closest available field resource to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which enhance customer satisfaction and increase profits.
To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Solutions visit Bella Field Service Software
